Online sessions
Secure online sessions that hold up on slower connections. Clients join from a link you share, with nothing new to learn.
Join Lumen Mind
Grow your practice with clients across Africa and the diaspora
See clients we match to you through the Lumen network, run your own private practice on Lumen, or do both. We handle scheduling, payments, reminders and admin, so you can focus on care.
Network is free to join, with a [X]% fee per session. Practice is [PRICE] a month or [PRICE] a year, and includes Network access.
- Every licence verified
- Clear, upfront fees
- Payouts to bank or mobile money
The Lumen platform
Everything your practice needs, in one place
Clients find you, book, pay and meet you on Lumen. You manage every step from one dashboard, on your laptop or phone.
Clinical notes and records
Write session notes, treatment plans and letters in one private record for each client, saved automatically.
Payments and payouts
Clients pay upfront by card or mobile money. You get receipts, invoices and weekly payouts without chasing anyone.
AI intake before the first session
Clients answer a short screening before they meet you, so you start with their concerns, history and goals in front of you.
Your services, hours and fees
Set session types, lengths, languages and prices. Offer online, in person or both, and block time whenever you need to.
Scheduling and WhatsApp reminders
Clients book open slots in their own time zone. Lumen sends reminders on WhatsApp and SMS to cut no-shows.
Express
Go live and see clients the same day
Switch to Live when you have free time. Our AI intake screens each client and a human concierge confirms the match, so you get a short summary of their concerns before you join the call.
Available for ExpressYou’re live. Clients can request you now.
Preview only. You choose when you are live.Before you start
What you need
Have these ready and the application takes about 15 minutes. You can save it and come back at any time.
0 of 6 ready
Tick what you already have. This only helps you plan; nothing is uploaded here.
Not sure which licence we accept in your country? See the FAQ or message our onboarding team on WhatsApp.
How it works
Your onboarding journey
From application to your first client, usually within [N] working days.
Apply
Share your details and the country where you’re licensed. It takes about 15 minutes.
Verification
Our clinical team checks your licence with your regulator and confirms your identity and qualifications.
Set up your profile
Add your approach, languages, specialities, fees and weekly hours. Choose online, in person or both.
See clients
Take bookings from Network clients, share your link with your own clients, or go live for Express.
Why Lumen Mind
Why therapists choose Lumen
Built with therapists who practise across the continent, for the way care actually works here.
Clients who need you
We match clients by language, culture and concern, including people in the diaspora looking for someone who understands home.
Less admin, more care
Booking, reminders, payments, notes and invoices live in one place instead of across WhatsApp, spreadsheets and bank apps.
Reliable payouts
Clients pay before the session. You get paid weekly to your bank or mobile money, with clear statements.
Support that knows the work
A helpdesk on WhatsApp, peer supervision groups, and a clear process if a client is in crisis.
Plans
Choose your Lumen plan
Start free on Network. Add Practice when you want to bring your own clients.
Network
We bring the clients.
Freeto join
- Clients matched to you by language, concern and format
- Express sessions whenever you go live
- [X]% platform fee per completed session
- Weekly payouts to bank or mobile money
Practice
Run your own practice on Lumen.
[PRICE]per month
- Everything in Network
- Your own booking link for existing clients
- Set your own services, session lengths and fees
- Lower [X]% fee on your own clients’ sessions
- In-person bookings with room and address details
Fees are per therapist and shown in your local currency at sign-up. Practice renews automatically and you can cancel any time before renewal; it isn’t prorated. If you cancel Practice, you keep Network access. Group practice tools are coming soon.
FAQ
Questions from therapists
Can’t find your answer? Our onboarding team replies on WhatsApp within one working day.
Who can apply?
Psychologists, licensed counsellors, psychiatrists, psychiatric nurses and clinical social workers who hold a current licence or registration from the regulator in the country where they practise.
Which countries do you accept therapists from?
We are starting with [launch countries]. If your country isn’t listed yet, apply anyway and we’ll let you know when we open there.
Can I see clients in other countries?
Only where your licence allows it. During set-up you tell us where you’re licensed and we only match you with clients you can legally see.
Does Lumen bring me clients?
Yes. On Network we match clients to you by language, concern, format and availability. Going live for Express brings same-day clients too.
How and when do I get paid?
Clients pay upfront. After each completed session your earnings, minus the platform fee, go into your balance, and we pay out weekly to your bank account or mobile money.
What does it cost to join?
Network is free to join, with a [X]% fee on each completed session. Practice is [PRICE] a month or [PRICE] a year and lowers the fee on your own clients’ sessions to [X]%.
Can I keep my existing private practice?
Yes. Many therapists use Lumen alongside their own practice. With Practice you can also move your existing clients onto Lumen using your own booking link.
What happens if a client is in crisis?
Every session screen has a crisis button with local emergency contacts. Our clinical team has an escalation process, and you’ll get training on it during onboarding. See crisis lines by country.
How long does verification take?
Usually [N] working days after you upload your documents. We’ll message you on WhatsApp if we need anything else.
Apply
Ready to join Lumen Mind?
Start with a few details. We’ll send a secure link on WhatsApp to upload your documents. You can pause and pick up where you left off.
- No cost to apply
- A clinician reviews every application
- Your details are kept private